Contact

We are here to help

Send a note about orders, shipping, returns, or how to care for your pieces. A member of the studio team reads every message—usually within two business days.

Response time

We aim to reply within two business days. Complex order or carrier issues may take a little longer while we investigate.

Write to us

Fields marked by the form are required to send your message.

Quick answers

These topics come up often. Detailed policies are linked below each card.

Orders

Questions about order status, changes before shipment, or payment can be sent through the form—include your order number if you have one.

View your orders

Shipping

For delivery timelines and carriers within the US, see our shipping policy or write to us with your order number.

Shipping policy

Returns

Start with our return and refund policy for windows, eligible items, and how refunds are processed.

Return & refund policy

Product care

Handmade fibers and natural dyes benefit from gentle care. Mention the product name in your message and we will share care tips for that piece.

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